Refund and Cancellation Policies – Introduction
At Hyperlink Assassins, we strive to deliver high-quality services tailored to your needs. However, we understand that there may be circumstances where a refund or cancellation is necessary. To ensure transparency and fairness, we have outlined our policies regarding refunds and cancellations.
This document explains the conditions under which refunds and cancellations are accepted, along with the process for requesting them.
1. Service Cancellation Policy
Client-Initiated Cancellations
🔹 Before Work Begins
- If you decide to cancel a service before we begin working, you are eligible for a full refund (except for non-refundable transaction fees).
- Cancellations must be requested via email at [email protected] before we allocate resources to your project.
🔹 After Work Has Started
- If the service has already started, the refund amount will be prorated based on the work completed.
- You may be eligible for a partial refund, depending on the progress of the project.
- Some services, such as custom development or marketing campaigns, may require non-refundable deposits due to resource allocation.
🔹 After Work is Completed
- Once the service is fully delivered, cancellations are not allowed.
- If you are dissatisfied, please refer to the refund policy below.
2. Refund Policy
Eligibility for Refunds
Refunds are only issued under the following conditions:
✅ Service Not Delivered: If we fail to deliver the agreed service within the promised timeframe without any prior notice, you are eligible for a full refund.
✅ Service Not as Described: If the service delivered does not match the scope and expectations outlined in our agreement, we will review the issue and offer a partial or full refund based on the circumstances.
✅ Technical Issues on Our End: If we experience technical failures that prevent service completion, we will either offer a fix or provide a partial refund based on the work done.
🚫 Non-Refundable Situations
- Client-Induced Delays: If the project is delayed due to the client’s unresponsiveness, no refund will be issued.
- Change of Mind: If you simply decide to discontinue the service without any valid reason, refunds are not available.
- Third-Party Fees: Any fees incurred through payment processors, domain registrations, ad campaigns, or third-party tools are non-refundable.
3. Refund Process & Timeline
🔹 Step 1: Submit a Refund Request
- Email us at [email protected] with your order details, reason for refund, and any supporting evidence.
🔹 Step 2: Review & Evaluation
- Our team will review your request within 3-5 business days and determine refund eligibility.
🔹 Step 3: Refund Approval & Processing
- If approved, the refund will be processed through the original payment method within 5-10 business days.
- Transaction fees deducted by Payoneer, Binance Pay, Fiverr, Upwork, or Escrow.com are not refundable.
4. Dispute Resolution
If there is a disagreement regarding the quality or completion of a service, we encourage you to reach out to us for a resolution.
📩 Contact us first at [email protected] before opening a dispute through a payment platform.
- Fiverr & Upwork Orders: Disputes must be handled through their official resolution systems.
- Escrow.com Transactions: Disputes will follow Escrow.com’s terms of service.
5. Policy Updates & Modifications
Hyperlink Assassins reserves the right to modify or update this policy at any time. Changes will be reflected on our official website, and clients will be notified in case of significant modifications.
Conclusion
We believe in fair and transparent business practices. While we always strive for client satisfaction, these policies ensure a structured and fair approach to cancellations and refunds. If you have any concerns, feel free to reach out before making a purchase.
📩 For any refund or cancellation requests, contact us at [email protected].
